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Category: Orchestration & Management

End-to-End Mobility Management

Posted on by Eric Russo

CANNON GROUP TAKES ON WATER AND INFRASTRUCTURE SERVICES COMPANY’S ENTIRE MOBILITY MANAGEMENT FUNCTION AND ACHIEVES 98% SATISFACTION RATE

PROBLEM

A leading water and infrastructure services company was being spun-off and no longer had resources in place to stay on top of their mobility management. They needed a formal, fully outsourced program and a single point of contact to manage all aspects of their mobile estate and lead cost savings initiates.

SOLUTION

They turned to Cannon Group for an end-to-end, fully outsourced mobility management program to handle everything from expense management and service fulfillment for devices to help desk support and much more. With deep mobility knowledge, Cannon’s dedicated consultant took control of the entire mobile environment. They established programs to ensure services and billing were fully optimized to reduce costs, implemented a company-wide portal to facilitate visibility and service change management, instituted regular governance meetings to ensure internal mobile projects were executed in a timely manner and offered ongoing employee access to a highly trained support center team.

RESULTS

By outsourcing their mobility management function to Cannon, the client now has a repeatable process to deliver workload efficiencies and cost savings. The result: a 98% internal customer satisfaction rating.

Contract Negotiation & Ongoing TEM

Posted on by Eric Russo

CANNON HELPS ACCREDITED UNIVERSITY REALIZE ~$500K IN SAVINGS FROM TELECOM FOLLOWING A REORGANIZATION

PROBLEM

A nationally recognized accredited university went through a reorganization that dramatically impacted the existing IT infrastructure and in-place IT vendors. To meet organizational priorities and deadlines, new carrier contracts were needed as well as a more automated approach to managing a complex billing environment. The client was resource-constrained and required extra support to implement all needed infrastructure changes.

SOLUTION

Cannon Group was engaged to manage the sourcing, vendor management and project implementation processes, start to finish. New carrier contracts were negotiated, telecom services were split-off from the old contracts and new billing profiles were created for the new entity. The Cannon team also project managed the install of new services. To address the new billing complexity and reporting needs, Cannon Group implemented a Telecom Expense Management (TEM) solution to help the customer seamlessly manage their going-forward environment.

RESULTS

With all new carrier contracts in place, the university realized close to $500K in annual savings. From an ongoing operational perspective and using the TEM platform, the university can now view, manage and allocate all telecom charges at both a campus level and by region.

Fully Managed Mobility Service

Posted on by Eric Russo

CANNON TURNS MOBILITY INTO A BUSINESS ENABLER TO DELIVER BETTER PATIENT CARE FOR MOBILE IMAGING COMPANY

PROBLEM

A leading mobile imaging company serving 7,000 facilities nationwide wanted to upgrade all employees to smartphones so that they could easily deploy a home-grown application that would more efficiently dispatch techs. They also needed help managing their highly active mobile estate as well as the associated increasing costs and support needs. They had neither the expertise nor the resources to shoulder this massive undertaking.

SOLUTION

In need of a service that would allow them to offload fulfillment, help desk support, expense management, optimization and project management, the customer employed Cannon’s Mobility Management solution. With that, Cannon managed everything from interfacing with users and carriers to getting over 400 devices in the right hands in a short time period to ensuring critical applications ware maximized.

RESULTS

By focusing more on serving patients and less on managing IT complexities, the company is fulfilling their purpose in the market and commitment to providing superior care to patients. By putting the right controls in place, Cannon turned mobility into a business enabler for the client—transforming how people work and the way business is conducted.

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