Contact Center Solutions

Consider this: By 2022, Gartner predicts that contact center-as-a-service will be the preferred adoption model in 50% of contact centers, up from approximately 10% in 2019. And by 2023, customers will prefer to use speech interfaces to initiate 70% of self-service customer interactions—a 40% increase from where it is today.*

Cannon Group is helping businesses like yours stay ahead of this technology shift while maintaining the highest level of customer support. We’ll help you plan and identify next generation cloud-based platforms, including vendor options, financial models and associated return on investment. We’ll complement and supplement your efforts to create an actionable, cost effective plan to address these rising challenges.
Do any of these scenarios apply to your firm?

You are challenged by costly capital expenses due to a contact center system upgrade or escalating operational maintenance costs.

Your IT department is playing catch up to meet business unit and customer needs.

Your current telephony or contact center platforms are nearing end of life, carrying with it a number of associated risks.

Your customer experience goals are not satisfactorily being met—or they are, but you have no plan in place to readily adapt new functionality as needs change.

Our expert team has deep market knowledge.

*Magic Quadrant for Contact Center as a Service, North America. Published 15 October 2019 - ID G00376616

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