Wawa’s main challenge was reducing costs in their telecom environment and improving employee productivity by limiting their time spent on invoice management.
Additionally, Wawa was hoping to offload mobile fulfillment and end user support in order to relieve pressure on their in house help desk.
Cannon Group implemented an expense management program by gathering and uploading all of the details of Wawa's telecom contracts, services and invoices into an expense management software program.
Cannon Group's dedicated consultant identified savings opportunities across all wireline and wireless services, managed negotiations with service providers, and reported monthly on realized savings.
Additionally, Cannon Group's Help Desk was chosen to provide Tier-1 support to Wawa's growing number of mobile employees.
Cannon Group expense and mobility management programs have resulted in savings of +$1M per year for the past 5 years.
While the number of devices supported by Cannon Group has grown from 1,500 to 2,600 during that same time period - the satisfaction rating of end users remained strong at 97 percent.