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Specify Ownership and Support in BYOD Contracts

Specify Ownership and Support in BYOD Contracts

Experts Offer Advice for Successful BYOD Implementations by Defining Ownership and Support Expectations

June 23, 2014

With more businesses implementing BYOD in the workplace, experts say that well-written contracts will become more important than ever.

This isn’t an unfounded assertion – Gartner predicts that “by 2020, 85 percent of organizations will adopt BYOD in some form.”*

Often, that leaves these contract managers with very limited options.

On one hand, the pressure falls on contract managers to know every aspect of BYOD, ensuring that all agreements follow BYOD best practices. They must become extremely well-versed in industry best practices for contract creation, including choosing an EMM solution defining a device ownership model and support model – recommendations that contract managers often struggle to fulfill.

Alternatively, contract managers can outsource the service altogether. Below, we delve into the most important best practices of both options.

Note: It’s important to remember that although BYOD grows in popularity every day, it’s still a fairly new development in the workplace. Thus, many best practices are still being decided, such as how to make BYOD security a priority or control BYOD expenses.

 

Best Practices in BYOD Contract Creation

Gartner recommends the following to avoid legal, structural and policy issues within BYOD programs:*

DOs and DON’Ts for End-User Service (EUS) contracts:

  • DO – “Include a clause that allows changes to the contract, as your BYOD policy may change over time.”
  • DO – “Design refresh cycles to accommodate a shorter life span for devices” (as the smart device market continues to grow and devices become obsolete faster than ever).
  • DO – “Incorporate how the help desk will deal with calls related to mobile devices. Contracts should emphasize the first-call resolution percentage and should require a trained help desk workforce that is competent to deal with popular mobile platforms.”

 

  • DON’T – “Avoid locking the organization into a long-term contract, as device prices will fluctuate. Introduce benchmarking clauses in the contract to benchmark the price of supported devices every year.”

 

Outsourcing Mobility Management

On the other hand, you have the option of cutting mobility management from your list of worries by outsourcing it to one of the many available managed services providers (in fact, Cannon Group has its own best-in-class service – take a look at the capabilities of Cannon Mobility Management).

By keeping mobility management an in-house practice, businesses run the risk of making mistakes– especially when it comes to the tricky facets of mobility management, such as choosing the right EMM solution or implementing smart BYOD security policies.

Don’t get us wrong – nearly everyone considers mobility management a competitive advantage for businesses, since BYOD’s introduction and subsequent growth in recent years has greatly revolutionized the workplace.

But while others struggle in the new and treacherous waters of business mobility, organizations can benefit greatly by putting mobility management in the hands of experienced MMS providers.

That means eliminating the responsibility for learning the ropes of a brand new practice, while simultaneously gaining additional advantages. Think simplicity, visibility, cost savings, and strategy.

For a more in-depth look, check out 5 Benefits of Outsourcing Mobility Management, where Cannon Group analyzes the research finding that “more than 85 percent of businesses are currently outsourcing or would consider outsourcing a portion of their mobility strategy to an MMS provider.”