The Cannon Group Support Center team works hard to ensure that clients have a great experience with Cannon Group. That’s why, when an employee from a large utility firm was having an issue opening email attachments on his iPhone, the Cannon Group Mobility Support Center went above and beyond to help.
In fact, over the past two years after several failed attempts to fix the issue with Apple and his IT team and buying a new phone, the employee had accepted that fact that his phone would be unable to open attachments. Finally, things changed when the employee decided that he had had enough. His supervisor recommended that he reach out to Cannon Group – who provides Tier I and II help desk support for the company’s large inventory of company owned mobile devices.
Mobility Support representative Jason worked with the employee as well as the IT department to try a few different things to fix the issue and ultimately was successful. After living with the problem for more than two years, the employee was overjoyed that Jason resolved the issue that same day.
Our client commented, “Jason: I cannot begin to thank you enough for your patience and persistence in getting this problem resolved. There aren’t a lot of people who would have put forth the effort you did. You are the best!!”