Service Excellence | Your trusted experts in telecom management.

Service Excellence

Mutual Respect, Accountability and Shared Success

Cannon Group has earned the status of trusted partner because we place our clients needs at the center of everything we do. We are committed to providing the personal service that allows us to work effectively and efficiently towards achieving positive outcomes for our clients.

Our experienced consultants, negotiators, analysts, project managers and help desk support become an extension of your team – driving engagements, providing invaluable guidance and executing beyond expectations. Our team has an average of 20+ years of experience in the telecom industry – and have access to best in class tools and processes. This combination of capabilities is the key to our ability to perform to the highest standards of excellence.

Our Resources

Dedicated Consultants

  • Provide an outside view of telecom spending with an eye towards budget reduction

  • Experts at providing visibility, governance and process efficiencies throughout the expense management lifecycle

  • Supplement in-house staff so you don't need to add long term headcount and the associated payroll and management costs

Analysts

  • Experts in telecom and accounts payable

  • Dedicated resource responsible for protecting your wallet

  • Deliver best practices in software design and payment processing


Service Support Center

  • Your employees will love our immediate response times

  • We work directly with vendors to resolve any technical issues

  • Help you develop and enforce policy around usage

  • Support your explosive growth in number of users

Negotiators

  • Up to date knowledge on telecom service provider solutions, pricing and terms and conditions

  • Improve your leverage in contract negotiations with incumbents

  • Best in class processes for managing the RFP process with minimal disruption to your business

  • Vendor neutrality allows us to focus on what's right for your business


Project Managers

  • Develop and manage project plans

  • Handle all communications with vendors and internal stakeholders

  • Understand potential service providers pitfalls

  • Schedule and coordinate cut-overs at all locations

  • Allow your team to focus on core responsibilities



Best-in-class results are just the beginning!

For us, it’s about building a relationship together, success by success. 

Engage Cannon Group to better manage your telecom... From Planning to Managing.